Shipping policy
The Menu ships all orders with DHL eCommerce. Once processed, orders are typically dispatched within 1–3 business days. Shipping times, rates, and destinations details are as follows:
Shipping rates Belgium & Netherlands (via DHL For You)
Other European Countries (via DHL Parcel Connect)
Exact rates depend on destination and package weight.Contact info@themenuantwerp.com for more details.
Countries we ship to The Menu ships to the following European countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.
Store pick-up You can pick up your order free of charge: The Menu, Volkstraat 54, 2000 Antwerp
Additional shipping details
Tracking Once your order is ready to ship, you will receive an email confirmation with your order details and tracking information. Please allow up to 24 hours for the tracking link to activate. Note: Customer care and parcel distribution are closed on weekends and Belgian national holidays.
Returns & refunds
You have 14 days to return any items purchased online or in-store. The conditions for returning an item are as follows:
How to make a return
Exchanges The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.