Terms of service

Content Usage All content, design, graphics, images, and logos on www.themenu-antwerp.com are the property of The Menu. Written consent from The Menu is required to use any content from this site. When sharing images on Pinterest, Tumblr, Facebook, or other social media platforms, please give proper credit. Thank you for your support. By purchasing from The Menu, you automatically agree to the terms and conditions below. The Menu reserves the right to amend these terms and conditions any time.

Payment We accept Visa, MasterCard, AMEX, Shop Pay, Maestro, Apple Pay, Google Pay, and Payconiq. For payment inquiries, please email info@themenu-antwerp.com or call +32 478 17 26 90. All payments are processed immediately and will be debited from your account within 1–4 business days. When using a promo code, store credit, or gif certificate, enter the provided code in the discount code box at checkout. Click "Apply" to see your final total.

Warranty Claims Applies to all EU purchases. All products sold by The Menu are covered by a 2-year warranty for manufacturing defects only. Regular wear and tear is not covered. Claims must be submitted within a reasonable time, typically within 2 months after discovering the defect. To submit a claim:

  • Email info@themenu-antwerp.com with your order number, photos of the defect, and a description of the issue.
  • Include details about how the fault occurred, if applicable.
 Warranty claims are handled by our suppliers, and we will assist in processing your claim as quickly as possible. Any disputes between The Menu and the customer are subject to EU law.

Taxes and Duties Prices include sales tax for purchases within the EU Customs Union. The Menu is not responsible for additional taxes, fees, or duties outside the EU. Customers are responsible for paying any import or customs fees on delivery. These fees, including charges for order returns, will not be refunded by The Menu.

Availability We strive to ensure our site is updated daily and reflects in-stock items. However, discrepancies in product availability may occasionally occur. If an item you ordered is unavailable or delayed, we will notify you via email or phone. If we are unable to reach you within 5 business days, your order will be canceled.

Sizing and Measurement We stock brands from various countries. To assist with sizing, each item includes fit recommendations. For further assistance, email us at info@themenu-antwerp.com.

Privacy We are committed to safeguarding your privacy. For ququestions or concerns, contact info@themenu-antwerp.com.

Privacy policy

The Menu, located in Antwerp, Belgium, is responsible for the processing of personal data as outlined in this Privacy Statement.

Contact details Website: www.themenu-antwerp.comAddress: Volkstraat 54, 2000 Antwerp, BelgiumEmail: info@themenu-antwerp.comPhone: +32 478 17 26 90

How we protect personal data The Menu takes the protection of your data seriously and implements appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure, and unauthorized modification. If you believe your data is not adequately protected or there are signs of misuse, please contact us at info@themenu-antwerp.com.

Personal data we process The Menu processes your personal data when you use our services or provide it to us. The data we process includes:

  • First name and surname
  • Address details
  • Phone number
  • Email Address

Special and/or sensitive personal data Our website and services are not intended to collect data about visitors under 16 years old unless they have permission from a parent or guardian. However, we cannot verify a visitor's age. We encourage parents to monitor their children's online activities to prevent unauthorized collection of data. If you believe we have collected personal data about a minor without parental consent, please contact us at info@themenu-antwerp.com, and we will delete this information.

Purpose and basis for processing personal data We process your data to:

  • Send newsletters
  • Contact by phone or email when necessary to perform our services
  • Deliver goods and services to you

Automated decision-making The Menu does not make decisions based on automated processes that could have significant consequences for individuals.

Data retention period The Menu does not store personal data longer than necessary to fulfill the purposes for which it was collected.

Sharing personal data with third parties The Menu only shares personal data with third parties if it is necessary for the execution of our agreement with you or to comply with legal obligations.

Cookies or similar technologies We use technical, functional, and analytical cookies that do not infringe on your privacy. Cookies are small text files stored on your device when you visit our website. These cookies ensure proper website functionality and remember your preferences, allowing us to optimize the website. You can opt out of cookies by adjusting your browser settings to block cookies or delete previously stored cookies.

View, modify or delete data You have the right to:

  • View, correct, or delete your personal data.
  • Withdraw consent for data processing.
  • Request data portability to receive your data or transfer it to another organization.
 To make a request, email us at info@themenu-antwerp.com. Please include a copy of your ID with your request to verify your identity. For your privacy, black out the following in your ID:
  • Passport photo
  • MRZ (Machine Readable Zone)
  • Passport number
  • National identification number
 We will respond within four weeks.

Cookie policy

This website uses cookies to enhance user experience, personalize content, and analyze traffic. We may share your usage data with analytics partners who may combine it with other information you’ve provided or they’ve collected. Cookies that are necessary for the operation of this site can be stored without consent. For all other types of cookies, your permission is required. You can manage or withdraw your consent at any time via the cookie declaration on our website. For more information on cookies and data processing, refer to our Privacy Policy. When contacting us regarding cookie consent, please include your full name and the date.